When someone get a new laptop, it will always be a good news and I thought it would never be an exceptional case to me as well. Unfortunately, after one week full with happiness and enjoyment, nightmare begins to haunt me. And YES, YOU'RE RIGHT. ONLY 1 WEEK, APPROXIMATELY 7 DAYS!
My new
Dell Inspiron Mini 10 which I bought at 6pm, on the 5 Dec 2009, broke down in the morning of 12 Dec 2009. It was approximately 7 days after I brought it home. I was terrified! The netbook had totally shut down and couldn't be turn on anymore. It had hardly been use and was totally new.
Though, it wasn't my worse nightmare yet. When I bring it back to the shop(together with Jack), from which I had bought my netbook, the technicians who have a bad manner(
they gossip in front of me when Jack walk away as if that I'm invisible), told us that there will not be any replacement or repairs to be done if it was due to the malfunction of the Motherboard. I was horrified and full of anger. Hence, we requested to talk to the person-in-charge and we were asked to come back on Monday as the person-in-charge wasn't around and they need to contact Dell as well.
Monday arrived, we were back again to
Boulevard IT Superstore Sdn Bhd. For once, we had become invisible. None of the technicians bother to help us. We have left with no choice but to meet the person-in-charge directly. Mr. Maurice(the person-in-charge) promised to get the things done, either request Dell to replace or repair in
48 hours. An ID code from Dell will be given later by the day, in case we need to check the status of my netbook. Empty promises were given. No call, no news.
I've finally lost all my patient and decided to report the case to Consumer Tribunal on Wednesday. Fyi, after your case has been accepted by Consumer Tribunal, it is your responsibility to send the Form 1 to your defendant. We did so. However, we were treated rudely by the staff and at first, they refused to accept the form. After all the hassle, they finally accepted the form.
All of a sudden, they rushed things out. My netbook was repaired by
Dell but the speaker is no longer functioning. I was given back the same netbook with a lose battery. A one week old's netbook had turned out to look like an old netbook. Should I be happy with my new netbook?
Update 15/1/10: I contacted Dell Technical Support on 28/12/09 and get my netbook fixed within 48hours. It had proven that it wasn't Dell's service that was bad but it WAS BOULEVARD IT SUPERSTORE that was bad. Also, I received a very rude call from Boulevard IT after I contacted Dell personally regarding the malfunction of the speaker. I swear I will never go back to that shop again!
Comments
I really can't stand poor service. Really can't take it.
gunsirit: Thanks for your info, I had just done the registration online. They contacted Dell because it was still under warranty and Dell repaired my netbook but internal speaker not functioning anymore and the battery a bit lose. Feel like an old netbook now.
Benson: Thanks for your info. I will contact Dell if anything happen to my netbook again(hopefully not). Dell had replaced a new Motherboard to my netbook and because of that, internal speaker not functioning anymore. I think the Dell technician also replaced the battery because it is lose now. Honestly, I'm supposed to be happy with my new toy but now I can just thankful to get back a not 100% perfect netbook.
Anonymous: Is already too late. Anyway, it was Dell technician who came and repair but still it was not perfect.
I will never go to a store that giving such poor service. I dont like what they did to their buyers e.g rude,gossiping.